Consultations
We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
Rent consultation 2025/26
Every year, we consult tenants on options for rent and service charges. Civica Election Services is administering the rent and service charge consultation for 2025/26 on behalf of Wheatley Homes South.
You will receive your consultation brochure in the post detailing our rent and service charge proposals for 2025/26. This will include an instruction sheet telling you how to select your preferred option and give feedback via post, online, call or text.
If you have told us that email or text is your preferred contact method, you will receive an email or text from Civica with a link to the consultation brochure.
You have until 5pm on Monday 27 January 2025 to tell us your preferred option and give feedback. All feedback is independently checked and reported.
If you have any questions about how to tell us your preferred option, or if you need the brochure in a translated or alternative format, please contact the support team at Civica Election Services on 020 8889 9203 (weekdays 9am – 5pm) or email: support@cesvotes.com
You can also contact TPAS (Tenant Participation Advisory Service) for independent advice by emailing Eveline Armour at eveline.armour@tpasscotland.org.uk or by calling 0800 9159 551.
if you are struggling to keep on top of your rent, please get in touch with our Customer First Centre or your housing officer . There are lots of ways we can help, including with benefits, fuel advice, jobs and training, bursaries for students, free furniture, support to get online and more.
The Wheatley Homes South Board will consider all feedback from the consultation before approving the rent and service charge increase for 2025/26. We will write to you to confirm this before any increase is applied.
Response to the Homes4D&G Allocations Policy Review 2022
Homes4D&G consulted with customers on the way they apply for housing and how homes were let. The consultation took place over a six-week period during June and July 2022.
To read the findings of the Homes4D&G allocations policy review 2022, click here.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
They are:
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.