Consultations
We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
2025/26 rent setting
Tenants were consulted on two options: 6.9% and 7.9%. The consultation brochure set out what each option would mean for services and investment.
The consultation ran from 13–27 January 2025 and was administered by Civica – an independent organisation which specialises in consultations and verifying the results.
The results were as follows:
| Rent increase option | % of vote | Total |
|---|---|---|
| 1. Increase rents by 6.9% | 74.2% | 1370 |
| 2. Increase rents by 7.9% | 25.8% | 476 |
| Total | 1846 |
We also received additional feedback from over 450 tenants on the rent consultation. The most consistent themes were around:
- investment and improvement to existing homes and communities;
- the importance of our environmental services and repairs;
- affordability and the cost of living; and
- core services and opportunities for improvement.
The results of the consultation were reviewed by the Wheatley Homes South Board on 5 February 2025. The Board approved an increase of 6.9%.
This increase is similar to a number of social landlords and local authorities across Scotland. For example, in West Dunbartonshire, South Lanarkshire, Falkirk and Edinburgh, council tenants are being consulted on 8%, 6.5%, 9.5% and 7% respectively for 2025-26. In addition, Aberdeen approved a 7.5% increase for 2025/26.
Since 2021, our aggregate rent increases have been below inflation. This increase brings us back in line with inflation over this five-year period.
We will write to you to confirm your rent and service charges for 2025/26 before any increase is applied.
We’re here for you
If you are worried about keeping on top of your rent, get in touch with us straight away. We can help.
We can help with welfare benefits, fuel advice, jobs and training opportunities, bursaries for students, free furniture, free books for children under five, support to get online, and much more.
Remember, we’re here for you 24/7, on the phone and online, and will do everything we can to support you.
Call us today on 0800 011 3447.
Response to the Homes4D&G Allocations Policy Review 2022
Homes4D&G consulted with customers on the way they apply for housing and how homes were let. The consultation took place over a six-week period during June and July 2022.
To read the findings of the Homes4D&G allocations policy review 2022, click here.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
They are:
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.
Have your say in Wheatley's future
We’re developing our plans for the next five years – and we want your voice at the heart of them.
Earlier this year, we worked with an independent researcher to ask hundreds of customers what matters most.
From feeling safe in your home and neighbourhood, to improving communication, keeping rent fair, and investing in homes – your feedback has helped us shape four key themes for our next strategy, covering 2026–2031.
Now we’d love to hear from you again. Do these themes reflect what’s important to you? Are we focusing on the right things?
It only takes 10–15 minutes to share your views. Your feedback will help shape the future of Wheatley – and make sure we’re focusing on what really matters to you, your family, and your community.
Complete the survey here: https://forms.office.com/e/f0dyPcG1tK
Need help completing it? Call us on 0800 479 7979 and we can help you fill it out.
By completing this survey, you can enter a draw to win a £100 voucher for a supermarket of your choice. Taking part is voluntary, and unless you wish to leave your details to enter the voucher draw, then responses are anonymous.
Applied for a home with Wheatley but not yet a tenant?
We still want to hear from you.
Take a few minutes to complete our short survey: https://ow.ly/MNTB50WR3a7
It takes less than 10 minutes and will help shape our future plans and homelessness policy.
Surveys close at 10pm on Sunday, 12 October 2025.