Online services are back.
As an organisation, we have a zero-tolerance approach for abuse towards our staff.
We ask our staff to be polite, helpful and sensitive to your needs and circumstances.
We do not tolerate physical, verbal or written abuse of our staff. Please treat them with respect.
Aggressive, violent or abusive behaviour will not be tolerated and may result in your services being restricted. In extreme cases, we may contact Police Scotland.
Unacceptable behaviour includes:
We have an Unacceptable Actions Policy which outlines our process for dealing with unacceptable actions or behaviour from customers, up to and including restricting access and communication.