Customer service

Giving customers a great service is at the heart of everything we do.

We will provide excellent customer service no matter how you get in touch.

Our fully-trained and professional staff are here to help you. Our Customer Service Commitments explain what you can expect from us – and how long it will take.

How do I get in touch about Wheatley Homes South's customer service?

You can:

  • talk to your housing officer
  • through your My Wheatley Homes South account. Don't have an account yet? Sign up for My Wheatley Homes South. It's safe and secure, and it only takes a few minutes.
  • visit your local hub and speak to a member of staff
  • call our Customer First Centre on 0800 011 3447 to speak with our experienced housing staff. We are here for you 24/7.
  • For more information about how we deal with complaints, click on Compliments and Complaints.