Other ways to pay

Direct Debit lets you pay at a time and frequency to suit you. We can help you set up your Direct Debit.

If you don’t have a bank account, we can help you get one. Speak to your housing officer or request an appointment to find out more about fee free banking.

Other ways to pay

  • Phone – Call us for free 24 hours a day, seven days a week, on 0800 011 3447 to pay by debit or credit card.
  • Online – Pay online at a time and place to suit you
  • Housing Benefit – If you receive full housing benefit, your rent is likely to be paid by your local authority. If you receive partial housing benefit, you are responsible for paying the rest. The UK Government's Welfare Reform changes, will, over time, replace Housing Benefit with Universal Credit. Speak to your housing officer if you need any advice.
  • Recurring Payment -  If you pay regularly by debit card over the phone to our Customer First Centre, we can make this easier for you  by automating the process. Payments will be taken according weekly/fortnightly/four-weekly or monthly as scheduled. Speak to your housing officer or call us on 0800 011 3447 to learn more.

When is my rent due?

Rent is paid as soon as you receive the keys to your new home.

Rent is due weekly. You can choose to pay each week, fortnight, four-weekly or monthly or you may have an agreed arrangement with your housing officer. It’s up to you.

What does my rent pay for?

Rent allows us to keep improving homes, communities and the lives of our tenants. This includes:

  • a quality repairs service
  • new heating, insulation work, kitchens, bathrooms, windows, roofs and doors
  • the environmental services and improvements around your home
  • a 24-hour, seven days a week, Customer First Centre
  • expert money, welfare and fuel advice to help you make the most of your money
  • helping people into work, education and training.